Filed under: Casino
The phenomenon of online casinos has become a huge hit among players. But despite its success, disputes are very common. Millions of transactions are carried out in these casinos and players are often aggrieved with what they are getting, especially with regard to casino bonuses. As a result, disputes related to casino bonus often arise. But how do you solve these problems? In such cases you can take the help of organizations like eCOGRA, which is dedicated to resolve disputes.
According to eCOGRA, disputes in casinos are mainly associated with bonuses. Often casinos may tell the player that the wagering requirements have not been fulfilled by him. Online casinos may claim that since the wagering requirement has not been met by the player, he cannot take the winning amount or might entitle him to receive a smaller portion of the winning amount. In other cases, casinos may have different rules, regulations, terms and conditions associated with wagering requirements. In most cases the rules pertaining to the bonus is not very clear and this leads to a dispute between the player and the casino.
So, it is essential for every player to go through the terms and conditions very carefully. A thorough understanding of the rules would help them to make claims more effectively, in the event of a dispute. An eCOGRA report suggests that most of these disputes have been ruled in favour of the online casino because the players blindly accepted their terms and conditions without asking them about the details.
However, if you are the aggrieved party:
- Make sure that you have gone through the terms and conditions thoroughly and then document everything associated with the dispute.
- If the casino is not willing to give the bonus, write down the date and time of the events and submit it to the customer support of the casino.
- The casino’s licensor generally provides for a dispute resolution cell and if you do not get a reply within a certain period of time, you may take the help of organizations like eCOGRA or online casino watchdog forums like Casinomeister. These organizations are known to be extremely fair in matters associated with casino bonus disputes.